Privacy policy

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Who are we?

King George & Queen’s Hospital Charity (The Charity) is the working title for Barking, Havering and Redbridge University Hospitals NHS Trust Charity Fund (The Trust). We aim to enhance the patient experience and support patients, staff and families at both King George Hospital in Ilford and Queen’s Hospital in Romford.

King George and Queen’s Hospitals Charity is registered as a charity in England and Wales (registered charity no. 1059455).

Our commitment to privacy

King George and Queen’s Hospitals Charity is committed to protecting your privacy. When we collect personal information about you, we promise to keep this information safe.

In accordance with the Data Protection Act 2018, our privacy statement sets out how we collect and use personal information and why this is important in enabling us to fulfil our charitable objectives.

Your data

What personal information do we collect?

Personal information is information that can be used to identify you.

We may collect the following information:

  • Full name and title
  • Gender
  • Date of birth
  • Phone numbers and email addresses
  • Contact details such as address and postcode, which may include workplace information
  • Credit card or bank account details (if donating by debit or credit card/setting up a direct debit for regular donations)

Your information is securely stored. By providing us with your personal details, you agree that all personal data may be processed for the purposes outlined below. We might analyse your personal information to build a profile of your interests and preferences, enabling us to reach out with relevant information tailored to you.

Why and how do we use your information and keep it safe?

We collect this information for the following purposes:

  • Internal record-keeping
  • To express our gratitude for your donations, volunteering, or support
  • To respond to any inquiries you may have made
  • To keep you informed about King George and Queen’s Hospitals Charity activities through our newsletter, with the option to opt out
  • Occasionally sending letters or emails about fundraising or volunteering events that may interest you, using the contact details you provided
  • Administering our website, troubleshooting, and personalising online communications
  • Adding your messages to our tribute pages
  • Engaging with you on social media
  • We may share your name and donation details with Barking, Havering, and Redbridge University Hospitals NHS Trust to ensure donations align with your wishes, limited to senior staff only; however you can choose to remain anonymous
  • Sharing your details with BHRUT’s volunteering services if you express interest in volunteering

The storage locations and systems for any personal data will comply with the General Data Protection Regulation. Your data is never sold or traded. We use your information for the services, products, or information you requested, for administrative purposes, and to support our charitable goals, including fundraising. All collected information is processed and stored in the UK. We may disclose your data if legally required, to enforce our terms and conditions, or for fraud prevention and police investigations. We will ensure that we have appropriate technical controls in place to safeguard your information and our network is regularly monitored to ensure security.

How we collect information about you

We collect information about you in the following ways:

When you provide it directly:

  • You may share your information with us when you register for our events, share your story, make a donation, or interact with us.
  • Occasionally, when you support us, your data may be handled by an affiliated organisation (like a mailing house), but we remain accountable for your data.

When you provide it indirectly:

Your information may be passed to us by independent event organisers or fundraising platforms like Just Giving. These third parties only share your information if you have indicated that you would like to support King George and Queen’s Hospitals Charity. Be sure to review their privacy policies to understand how they handle your data.

When you grant permission to other organisations:

Depending on your settings or the privacy policies of social media platforms and messaging apps like Facebook and Twitter, you may authorise us to access information from those accounts or services.
We merge data from these sources with the information you provide directly to us. This assists us in better understanding our supporters to enhance our fundraising techniques, products, and services.

Keeping your data up to date

Please inform us when you change your address or contact information so we can maintain accurate records.

Direct marketing

At times, we will reach out to you to provide updates on hospital news, appeals, events, our charity stalls, and how supporters, like yourself, are positively impacting patients' lives. Your preferred method of communication matters to us, so feel free to share your preferences with us. Additionally, we will include details on how to opt out of future marketing communications. If you prefer not to receive updates from us, please contact us at or call 01708 774825. In case of events held in collaboration with another organisation, there might be a need to share your information. However, we will clearly explain how your data will be handled upon registration.

Patient data

We do not possess any patient data. The hospital might reach out to former patients on our behalf to inquire if they are interested in learning more about our charity. We do not have access to any patient information at any stage. We only communicate with patients if they choose to subscribe to our mailing list.

Under 16’s

If you are aged 16 or under, and wish to join an event, make a donation or get involved with us, please get your parent/guardian’s permission before providing us with your personal details.

Digital data

Other websites

Our website contains links to third-party websites for which we are not accountable. The privacy practices of these sites are out of our jurisdiction. It is recommended to review the privacy policy of any site you visit once you exit ours.


Cookies, which are small text files, are placed on your devices when you visit websites. They play a crucial role in ensuring websites function properly and efficiently, while also offering insights to site owners.

We use a variety of cookies, and most web browsers offer options for managing cookies personally. To find out more about cookies, including how to see what cookies have been set, visit or

You can use this link to manage your cookie preferences for this website at any time.

Google analytics

We use Google Analytics cookies to track website usage. The data gathered from these cookies is anonymous and does not reveal any personal information. It does not include your name, address, phone number, or email address.

Right to withdraw consent

If you have any questions in relation to this statement or you wish to update your details or withdraw consent for the storage/processing of your personal data, please contact us at:

King George and Queen’s Hospitals Charity,

Queen’s Hospital,

Rom Valley Way,




Telephone: 01708 774825

Your rights

You have a right to access the personal data we hold about you.

You have the right to:

  • Ask for a copy of your Personal Data that we possess
  • Request corrections or deletions of any inaccurate information we have about you
  • Adjust your marketing communication settings whenever you wish (including opting out of using your Personal Data for marketing)
  • Voice any concerns or complaints regarding the use of your Personal Data

Privacy queries

We are grateful for your support and are committed to respecting your privacy at all times, in accordance with the current Data Protection Laws. If you have any inquiries about this statement, or if you want to update your information or delete your personal data from our records, please reach out to us using the provided contact information.

We reserve the right to change this policy and will update the information on this page accordingly.

This policy was last updated in March 2024 and will be subject to regular review.

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